Customer Service

NOTICE
The Milwaukee Motorcycle Clothing return policy has been recently revised and applies to all orders placed on December 3, 2008 or after.
Customer Service Hours
10 AM - 5 PM Eastern Standard Time at (619) 710-1833 or »Email Us« at any time and we'll get back to you ASAP. You can even request a phone call and a customer service professional will contact you as soon as they are available! If you email us to request a phone call, please include your order details, or a complete explanation of your question so we can be sure to serve you most efficiently.
Shipping & Delivery

Shipping rates for the United States (US) are calculated online. International orders will ship "best way" and we will provide all International Customers with shipping options and rates prior to processing your order.

All Orders $275 and up ship FREE!*

*FREE shipping applies only to ground shipments to the contiguous 48 states (United States / US). If rates for your order to AK, HI, PR or USVI cannot be calculated online, then please call for actual charges.

We welcome orders shipped outside the U.S., just contact us for shipping options, charges and insurance.

Returns & Exchanges

 

At MMCCLEATHER.com we want you to be 100% satisfied with the service and merchandise that you receive. If you are unhappy with any product on your order, for any reason, feel free to return the item or items based on the following information provided below. Please note, MMCCLEATHER.com is not the manufacturer, we are simply an online retailer. We sell only first quality merchandise, straight to you from the warehouse.

 

How do I return an item? Please contact our customer service staff to request a RMA number (Return Merchandise Authorization) prior to sending back any merchandise. A member of our staff will contact you via email with your individual RMA number along with the specific address to send your package to. Returns will not be accepted without a prior RMA number being provided.

 

What if I want to return an item for credit? If you are interested in returning your order for a refund to your credit card, please contact customer service to receive your RMA number with detailed instructions. All returns for credit must be requested within 14 days from the receipt of your order. The cost of return freight for credit returns is the responsibility of each customer. Returns for credit will be subject to a 15% restocking fee. Once your return has been received, please allow up to 7 business days for your credit to be issued. A credit receipt will be emailed direct to you to confirm your credit has been completed.

 

How do I return an item for an exchange? In order to return an item to MMCCLEATHER.com to exchange it for another item, please contact customer service to receive your RMA number. Returns for exchange must be received to our facility within 30 days from the receipt of your order. There are no restocking fees for returns for exchanges.

Any cost to return merchandise must be paid by the customer unless the item arrived to you with an error, defective or damaged, in which case MMCCLEATHER.com will arrange to have the item picked up at no expense to you.

 

Need it back Fast? Try our Back Fast Exchange... Contact us with your order details and what item you need to exchange your merchandise for and we'll go ahead and ship out your new order charging you for the new merchandise order. While we wait on your exchanged merchandise, your new stuff will be on its way to you. We'll then credit your account once we receive your exchanged merchandise. This Back Fast Exchange will get you your goods faster, and also will help to insure our inventory's not grabbed up before we can ship your replacement item.

 

What? This isn’t what I ordered... If there are any problems with your order, (you have received an incorrect, damaged or defective item) please contact us as soon as possible. Return freight on problem orders must be coordinated with our CUSTOMER SERVICE DEPARTMENT. By enabling us to coordinate your return freight we can make sure that your items are returned promptly and at no cost to you.

PLEASE WRITE YOUR RMA# ON THE OUTSIDE OF YOUR ORDER FOR FASTER PROCESSING!

 

CLEARANCE ITEMS... Occasionally we offer CLEARANCE biker gear at a substantial savings at MMCC Leather. Each item labeled as a CLEARANCE product and posted in our CLEARANCE categories are in NEW CONDITION unless otherwise specified in the product description. On occasion, we will have items that have some small defect (i.e. a scuff on the product)... in each case we will always make sure that we have described such defects in detail so that no purchase will ever be a surprise. Each CLEARANCE product has been thoroughly inspected by our experienced customer service staff. We at MMCC Leather will always strive to make sure that you will be delighted with your purchase. All CLEARANCE sales are final, therefore CLEARANCE items are not eligible for return nor exchange for any reason.

Thank you for your interest in MMCC Leather

MMCCLEATHER.com is a division of Big Sky Decor, Inc. 
**Charges that appear on your card will be listed as Big Sky Decor, Inc.**

 
Privacy & Security

How and What Information is Collected

(1) Personally identifiable information:

• Personally identifiable information may be collected in conjunction with necessary processes. This information may include, but are not limited to: (1) First and last name, (2) Address, (3) ZIP/Postal Code, (4) Email address, (5) Telephone number, (6) IP Address, or (7) Credit card numbers and other billing information.

(2) IP Address

• The MMCCLeather.com web site logs IP addresses for system administration purposes. Your IP address can help us diagnose service problems and provide session statistics.

(3) Cookies

• MMCCLeather.com uses a common feature of Web sites known as a cookie to store your account ID information about where you are in the site, as well as to track current and past activity. MMCCLeather.com does not store any of your personal information in cookies. A cookie is simply a small data file that the Web site writes to your browser. A cookie can't read any other data off your hard drive, pass on a virus, or read cookie files created by other sites. You can refuse cookies by turning them off in your browser, however, the MMCCLeather.com web site's functionality may be affected.

(4) Registration

• In order to take advantage of some features of the site, you must register and create a member account. An MMCCLeather.com online registration form may require you to provide information such as your name, email address, a User Name, and a password.

(6) Questions, Comments, and Entries to Open Forums, Polls and Product Reviews

• We encourage you to provide personal information ONLY in fields specifically designed for such information such as registration and log-on.

• Comments and entries to forums and reviews will be posted once reviewed to insure no slander or inappropriate material is posted to our web site. Consequently, your entire submission may appear in an open forum or review. Please be aware that any personal information you include within this entry field will be available to the public. MMCCLeather.com will make reasonable attempts to remove personal information included in such submissions, but cannot be held reliable or responsible for any information you submit to post that identifies who you are.

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